Property management app
Easy to use thanks to customer portal & service app: whether via desktop, tablet or smartphone your customers have access to all important casavi features and documents, the community area and much more anywhere and at any time. This saves you time, a lot of work and money.
Central communication channel within the customer portal
The customer portal in combination with the casavi app are the answer to the challenges for managers in the context of digitization: bundle your various communication channels such as letter, telephone, email and direct messages into one channel and play direct feedback back to your customers. In this way, you can easily meet the demands for transparency, accessibility and flexibility, save yourself a lot of time and ultimately money.
Flexibly configurable view
With a variable tiling system you present important contact persons or inhouse posts. For concerns of your tenants and owners, you create individual forms and receive all important information in an uncomplicated and secure way.
- Modern formats: e.g. fotos via smartphone for damage reports
- Intelligent ticket management: requests via the portal end up in the ticket system to be able to handle administrative tasks precisely and efficiently
- Perfect insight in the current processing status for all parties involved
- Ease of work by optimizing the process description by residents
- Standardization of processes
Community features
Activate and strengthen the cohesion of residents through the community area. Search & offer advertisements, themed chats and direct messages promote social networking in your properties and create a vibrant conflict-free neighborhood.
- Theme specific group chats (e.g. children & family, sports activities)
- Search notices and offers (e.g. babysitter wanted, garage parking space for rent)
- Direct messages between individual persons
- Easy to moderate & restricted to the own object
FAQ area
What is included in the operating costs? When are the garbage cans emptied? Answering the same questions individually is tiring and time consuming. With the FAQ section, you have the opportunity to prevent this and set the answers to recurring questions in advance.
- Significant reduction of avoidable calls
- Easy access to general information
- Perfectly informed tenants
The most important features of our customer portal
- Individual access accounts for every tenant and/or owner via app
- Individual branding with your own logo and color scheme
- Provision of messages, appointments, important contact persons and linking to external contents
- Digital transmission of documents such as service charge statements
- Email notification for new content and changes
- Optimized for all common smartphones und tablets
- Secured data transmission through SSL encryption
The casavi app
The customer portal is not only mobile-optimized, but also available as a service app for Android and iOS. Residents can therefore be found in the popular Google and Apple app stores.
- Free download for tenants and owners
- Navigation optimized for smartphones
- Push notifications for important messages, appointments, new documents and changes
- Damage reports together with photos directly via smartphone
- If required provision of individual branded iOS and Android apps
- Conveniently trigger processes such as key orders, general concerns or questions about the owners’ meeting
- Can be used at any time and from any location
- Always up-to-date
Petra Mohns Managing Director of GWS GmbH„With casavi we have managed to map and simplify all inquiries, regardless of their complexity, in one ticket each. My employees appreciate this form of structured work, their motivation has noticeably increased.“
Andreas Hammerla Managing Director Hammerla Immobilien“Our employees quickly got used to casavi. Only little training effort was necessary, and also only little preparatory work is required at the browser level.”
Gregor Zimmel Managing Director convival Immobilien GmbH“Thanks to casavi we save 3-4 minutes when creating new tickets. The great thing about the ticket and notification types is that it is possible to optimize the request and mandatory fields. Thus, customers are guided in a targeted way and, as an administrator, you receive the message you specifically needed straightaway.”
Benjamin Sperber Managing Director Sperber Immobilien“Independently of where I am, I have access to my tickets from anywhere. This means that I can check the status at any time, add something, or can quickly create a new ticket with my mobile phone and place an order. This means that I don’t always have to remember things until I get to the office.”
Christina Hesse Management Pantaenius Versicherungsmakler GmbH“The damage process of casavi and Pantaenius is a great time saver and significantly reduces the communication steps for all parties involved.”
Laura Fischer Hausverwaltung Fischer“With casavi I have fixed deadlines on which my dispatch runs reliably. Thus, it is easier to meet deadlines – which is relevant, for example, for legal certainty when sending service charge statements. Furthermore, I save myself the printing, enveloping and dispatching.”
Silke Staudenmaier-Raddatz Managing Director / Hausverwaltung Staudenmaier GmbH„Thanks to casavi, in times of smartphones and apps, we can pick up our customers exactly where they spend most of the time privately and professionally – namely online. Thus, we can offer our customers additional benefits with real added value.“
Michael De Iaco Managing Director / -a-ba-cus Immobilien Management GmbH & Co.KG„I would like to give a very big praise to casavi. casavi is one of the few companies I came across in the last 15 years that still works in a customer-oriented way after the contract has been signed. With most companies, the service is declining because there exists most likely the attitude that “the customer won’t change so quickly after all”. Thank you for our good cooperation.“
Mag. Peter Genser Managing Director / Dr. Gerlich + Co. Hausverwaltung GmbH„For many of our customers online services are part of their everyday life. The usage of casavi enables us as a property management company to meet this development with our own digital offer.“
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We accompany you through the digital transformation of your real estate