Service provider & order management

Organise your service providers and contracts centrally in the cloud and link orders directly to process management for maximum transparency across all departments and employees. With casavi’s own service provider platform relay, you can digitalise all your property and facility management processes: from order to invoice.

relay – platform for digital collaboration around property management

relay stands for the new way in which players in the property sector network, communicate with each other and process workflows efficiently and collaboratively. As a casavi customer, you can integrate service providers such as caretakers and tradespeople directly via relay to benefit from end-to-end processes and save time.

relay networks the entire building ecosystem, standardises data exchange and order management and can be easily integrated into existing internal workflows.

The most important advantages of the service provider platform

  • Order management within your process management
  • Fast feedback on order acceptance, processing and completion
  • Standardisation of processes and workflows
  • No media disruptions and more time thanks to fewer queries
  • Transparent and traceable communication
  • Complete order history

relay-Service Provider Network

The network of customers, partners and service providers around our service provider platform relay is constantly growing.

The digital collaboration between property managers and service providers standardises data flows, bundles work processes and makes orders more transparent and traceable. As a casavi customer, you can connect your service providers through integration with relay to enjoy seamless processes, save time and work with us to drive digitalisation in the real estate industry.

casavi portal for consumtion data

Under current legislation, consumers must be provided with consumption information (UVI) during the year for all radio-readable properties on a monthly basis. With almost 180 metering service providers on the German market alone and various software solutions, this is a difficult challenge for administrations. With the integrated consumption data portal, casavi has a centralised solution for this.

  • No need to maintain different portals and access points for you and your customers: Merge several metering service providers into one platform
  • No duplicate data maintenance
  • Automated master data import from your ERP – no additional effort due to tenant changes during the year
  • Improve branding and customer retention

casavi for Property Management Companies

Customer Communication

  • Individualised customer portal incl. app
  • Easy CTI telephone connection
  • Broad email integration

Ticket Management

  • Standardised internal processes
  • Hybrid ETV
  • AI solutions for even more efficiency

Supplier Management

  • Integrated order management
  • Direct damage management
  • Communication with service providers

Partner Solutions

  • Connection to ERP systems
  • digital in-house notice board and more
  • Open API interface

The perfect solution for your administration

Software for
property manager

Our software allows you to take the next step in the digitalisation of your business processes with your property management. Simplify internal processes, utilise synergies with other applications and communicate transparently with customers and service providers. Benefit from improved efficiency as well as time and cost savings.

Software for
real estate companies

casavi is the central platform for the digitalisation of your property management. Transparent and automated process management, a modern brand identity, electronic letter dispatch and the standardisation of communication within your properties are the basis of our efficient software solution.